The SRTF Completed the Distribution of its New Hotline Number at All SRTF-Supported Projects' Sites Inside Syria

Amman- Thursday, 24 February 2022 – The SRTF announced issuing a new “Complaints and Suggestions Hotline” number in replacement of the old Hotline number which will be deactivated by March 1st, 2022.   The new Hotline number (+44 737 562 0634) and the SRTF email addresses were printed on easy to locate stickers and were distributed at all SRTF supported project sites and facilities in replacement of the old one inside Syria.


It is noteworthy that all suggestions and / or complaints received via the SRTF Hotline or assigned Hotmail email addresses are reviewed in a confidential manner by the Ombudsperson.


The Ombudsperson is a designated individual that remains independent and neutral from the SRTF governance bodies and provides conflict resolution and problem-solving services for  the SRTF stakeholders and / or beneficiaries. The Ombudsperson is appointed by the Steering Board of the SRTF and operates independently of the SRTF management Unit (MU).


All suggestions and complaints will still be processed through the current Hotline number till March 1st, 2022.


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